Privacy Policy

1. Introduction

FlowLoom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web automation platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and password. If you sign up via OAuth providers, we receive basic profile information from those services.

2.2 Usage Data

We automatically collect information about how you use our service, including workflow executions, browser interactions during recording, and feature usage patterns.

2.3 Scraped Data

Data extracted by your workflows is stored on your behalf and is considered your property. We do not access or use this data except as necessary to provide the service.

3. How We Use Your Information

• To provide and maintain our service
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments and questions
• To improve and optimize our service
• To detect, prevent, and address technical issues

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. See our data retention schedules by plan tier in the Terms of Service.

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. We are ISO 27001 ready and SOC 2 Type II compliant.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request data portability
• Lodge a complaint with a supervisory authority

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@flowloom.io.